Case Submission

All applications must be accompanied by relevant documents such as receipts, agreements, credit card slips, letters, etc.

Please complete the form below on details of your complaint and submit to us. After the officer assessed your case, if you need us to handle it, you will need to join us as a member, as we are an Association.

Membership Fees

$26.75 Per annum

Ordinary Membership

$32.10 Per annum

Family Membership

$428

Life Membership

If a case is taken up by a CASE Officer an administration fee is charged according to the claims.

Please let our officers know if you are:
• - You are a member of a Trade Union or Association that happens to be a CASE Institutional Member;
• - You are a PAssion Card Holder
• - You have a valid NTUC Income insurance policy (Except Travel insurance)

With effect from 1 January 2015, for the above, your admin and membership fee will be waived subject to you producing the necessary documentation proof.

Note: NTUC Link Card does not qualify you for a waiver.

If you are a staff of CASE Corresponding members, you will enjoy waiver of membership fee and only has to pay the necessary administration charges.

Administration Charges

Range of Claims

Below $5,000

Admin Fees (GST inclusive)

$10.70

Range of Claims

$5,000 to $10,000

Admin Fees (GST inclusive)

$21.40

Range of Claims

$10,001 to $20,000

Admin Fees (GST inclusive)

$53.50

Range of Claims

Above $20,000 [Every $10,000 or part thereof ]

Admin Fees (GST inclusive)

$53.50